Terms and Conditions juma34 —
Complete Guide for Members

These Terms and Conditions ("Terms") govern your use of the juma34 platform, including the website, mobile app, and all services provided by us. This document should be read alongside our Privacy Policy, which also forms part of the overall agreement between you and juma34.

By accessing the juma34 platform, registering an account, making a deposit, or using any of our services — whether via the website or mobile app — you expressly agree to be bound by these Terms. If you do not agree with any part of these Terms, you are not permitted to use our platform.

Juma34 reserves the right to update or amend these Terms at any time. Any changes will take effect immediately upon being posted on this page. It is your responsibility to review this page periodically to ensure you remain compliant with the latest version of the Terms in force.

To register and use juma34's services, you must meet all of the following eligibility requirements:

• At least 18 years or the minimum legal age stipulated in your jurisdiction of residence, whichever is higher.
• Not residing in a country or territory that restricts or prohibits online gambling under local law.
• Register only one account only in your own name. Opening multiple accounts, whether under your own name or another person's, is prohibited.
• Providing truthful, accurate, current, and complete personal information during the registration process.
• Not previously banned, suspended, or removed from the juma34 platform.

Juma34 reserves the right to request identity verification (KYC — Know Your Customer) at any time, particularly before processing withdrawals or when unusual account activity is detected. Required documents may include a national ID, bank statement, or proof of current address.

Failure to complete the verification process within the stipulated timeframe may result in temporary suspension or closure of your account. All information submitted for verification purposes will be protected in accordance with our Privacy Policy.

Juma34 supports a variety of payment methods suited for users in Malaysia. All financial transactions must be conducted exclusively through the official channels available within the platform.

Deposit:

• The minimum deposit is as stated on the Deposit platform.
• All deposits are processed instantly upon confirmation from the bank or payment provider.
• Juma34 does not charge any processing fees for standard deposits unless stated otherwise.
• Deposited funds must come from a legitimate source and must belong to you.

Withdrawal:

• Withdrawals are processed within 30 minutes to a local bank account registered in the member's own name.
• Withdrawals to third-party accounts or accounts not held in the same member's name are not permitted.
• Your first withdrawal request may require identity verification before it is processed.
• Minimum and maximum withdrawal limits are as stated on the platform from time to time.
• Juma34 reserves the right to place withdrawals on hold for security review purposes when necessary.

Juma34 offers a variety of bonuses and promotions from time to time to reward our members. Each bonus offer is subject to specific terms stated on the relevant promotions page. The following general terms apply to all bonuses unless stated otherwise:

• Wagering Requirement (Rollover): Every bonus received must be wagered the specified number of times before a withdrawal is permitted. The exact rollover requirement is stated on each promotional offer.
• Validity Period: Bonuses have a limited validity period. Unused bonuses will expire automatically once the specified period has elapsed.
• One Bonus at a Time: Under normal circumstances, only one bonus may be active at a time unless the relevant promotion terms state otherwise.
• Duplicate Bonus Restriction: Members who open multiple accounts to claim bonuses will forfeit all bonuses and account balances, and risk being permanently banned from the platform.
• juma34's Rights: juma34 reserves the right to withdraw, modify, or cancel any promotion at any time without prior notice if there is evidence of abuse.

All games offered on the juma34 platform — including slots, live casino, bingo, sports betting, and esports — are governed by established rules. You are responsible for understanding the rules of each game before participating.

• The outcome of all games is final once confirmed by the system. No appeals may be made solely on the grounds of a game result.
• Juma34 uses a certified random number generator (RNG) to ensure every game outcome is random and cannot be manipulated.
• For sports betting and esports, accepted bets are subject to the limits and conditions stated on the platform. Bets placed after an event has started may be voided if live data is unavailable at the time.
• In the event of a technical disruption during an ongoing game, juma34 will make an appropriate decision based on available data and our fair internal policies.
• The use of automated software (bots), third-party tools, or any method that provides an unfair advantage is strictly prohibited and may result in account closure and forfeiture of winnings.

The following actions are strictly prohibited on the juma34 platform. Violating any of these prohibitions may result in immediate account suspension or closure, forfeiture of all funds and bonuses, and potential legal action:

• Opening more than one account (duplicate accounts), whether using a different name, email address, phone number, or payment method.
• Providing false, inaccurate, or misleading personal information during registration or the verification process.
• Using another person's account or allowing others to use your account.
• Any form of fraud, game manipulation, collusion between players, or attempts to exploit system bugs.
• Using automated software, bots, or scripts to interact with the platform.
• Attempting to launder money or use the platform for activities that violate the law.
• Abusive behaviour, threats, or harassment directed at juma34 staff or other players.
• Attempting to access platform systems, servers, or data without authorization.

Juma34 takes the protection of your personal data seriously. The collection, storage, and processing of your personal information is carried out in accordance with our full Privacy Policy, which forms part of this agreement. Please visit the Privacy Policy for detailed information.

• Your personal information is collected solely for the purposes of service delivery, identity verification, payment processing, and legal compliance.
• Your data is protected with 256-bit SSL encryption and stored on secure servers.
• Juma34 does not sell or share your personal information with third parties for marketing purposes.
• You have the right to request access, correction, or deletion of your personal data, subject to legal compliance requirements that may obligate us to retain certain records.

To the fullest extent permitted by applicable law, juma34 shall not be liable for any indirect, consequential, incidental, or derivative losses arising from your use of our platform, including but not limited to:

• Financial losses resulting from unfavorable betting or game outcomes.
• Service disruptions caused by system maintenance, technical issues, or circumstances beyond our control.
• Data damage or loss caused by unauthorized access to your account due to your own negligence in safeguarding your login credentials.
• Delays in transaction processing caused by third parties such as banks or payment providers.

Juma34's maximum liability to any member under any circumstances shall not exceed the net deposit amount made by that member in the 30 days preceding the relevant claim.

Juma34 reserves the right to suspend or close any member's account at any time for the following reasons:

• Violation of any section of these Terms and Conditions.
• Suspected fraud, money laundering, or illegal activity.
• Failure to complete the identity verification process within the stipulated timeframe.
• Request from the relevant authorities.
• Account inactive for more than 12 consecutive months with no transactions.

If your account is closed due to a terms violation, juma34 reserves the right to forfeit the account balance including any bonuses and winnings not yet withdrawn. If the closure is for any other reason, the legitimate account balance will be returned to you following the necessary review.

You may also choose to close your account voluntarily by contacting our support team. Voluntary closure requests will be processed within 3 business days.

Juma34 reserves the right to modify, add to, or amend these Terms and Conditions at any time. Changes will take effect immediately upon the latest version being published on this page.

We will endeavor to notify members of material changes via in-platform notices or registered email. However, it remains your responsibility to review this page periodically.

These Terms and Conditions are governed by and interpreted in accordance with the laws applicable to the jurisdiction under which juma34 is licensed. Any disputes arising from or in connection with these Terms shall be resolved through the following process:

• First Level: Contact the juma34 customer support team directly. We are committed to resolving most issues within 5 business days.
• Second Level: If the issue cannot be resolved, you may submit a formal complaint via email to our management team for further review.
• Third Level: If a dispute remains unresolved, both parties may refer the matter to a mutually agreed independent arbitration body.

Juma34 operates under a licence issued by a recognised international licensing authority. All our operations comply with international standards for responsible online gaming.

If you have any questions, concerns, or require further clarification regarding these Terms and Conditions, our team is ready to assist you at any time:

• Live Chat: Available 24 hours a day, 7 days a week via the live chat button within the platform.
• Support Email: [email protected] — response within 24 hours.
• FAQ Page: Visit our FAQ page for answers to frequently asked questions.

We encourage all members to contact us if there is any confusion regarding these terms before making any important decisions related to the use of the juma34 platform.