Privacy Policy juma34 —
Your Data Security, Our Priority

To provide the best, safest, and most responsible service to all members, juma34 collects certain categories of personal information. We only collect information that is strictly necessary for the stated purposes — nothing more.

Identity Information:

• Full name as stated in your official identification document.
• National Identity Card number (MyKad) or passport number for KYC verification purposes.
• Date of birth to verify that you meet the minimum age requirement of 18 years.
• Photos or copies of identification documents submitted during the verification process.

Contact Information:

• Active email address used during registration.
• Mobile phone number registered in your name.
• Current residential address, if required for further verification.

Financial Information:

• Local bank account number linked to your juma34 account.
• Digital wallet (e-wallet) details used for deposits and withdrawals.
• Transaction history including deposits, withdrawals, and wagering activity.

Technical Information:

• IP address, device type, operating system, and web browser used.
• Platform usage data such as pages visited, session duration, and clicks.
• General location information based on IP address (country/region only).

Your personal information is collected through various secure and transparent channels. The following are the primary ways we obtain this information:

• Account Registration: Information you enter when completing the new account registration form on the juma34 website or mobile app.
• Platform Usage: Data automatically generated when you use the platform, including gaming activity, betting, and financial transactions.
• KYC Verification: Documents you submit at our request for identity verification purposes, including copies of your identification card and bank statements.
• Communication with Us: Information you share when contacting our customer support team via live chat, email, or other communication channels.
• Cookies and Similar Technologies: Data automatically collected via cookies, tracking pixels, and similar technologies when you browse our platform. Please refer to Section 5 for more information on cookies.
• Third-Party Sources: In certain cases, we may receive information from payment providers or identity verification agencies used to confirm the accuracy of the details you have provided.

Juma34 uses collected personal information solely for legitimate and transparent purposes. We do not use your data for anything unrelated to the provision of our services. The following are the primary purposes for data use:

For marketing communications, you have the right to withdraw your consent at any time through your account settings or by contacting our support team. Withdrawing consent for marketing will not affect your receipt of important account-related communications.

Juma34 takes a highly cautious approach to sharing members' personal information. We do not sell or disclose your data to any third party for commercial purposes. However, there are limited situations where data sharing is necessary:

• Payment Service Providers: Required transaction information is shared with local banks and digital wallet providers used to process your deposits and withdrawals. These providers are bound by strict data protection agreements.
• Game Service Providers: Certain basic account information is shared with third-party game software providers (such as Live Casino and Slots providers) as required to grant you access to their games through our platform.
• Competent Authority: juma34 complies with all court orders, regulatory directives, and lawful requests from government authorities such as anti-money laundering agencies. Data will only be disclosed when required by law.
• Identity Verification Providers: Required information is shared with trusted third-party agencies to verify your identity for KYC purposes.
• Business Transfer: In the event of a merger, acquisition, or asset transfer, user data may be transferred as part of the business assets, subject to the same protections.

Juma34 uses cookies and similar technologies to enhance user experience, maintain platform security, and understand how members use our services. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled as the platform will not function without them.
• Functional Cookies: Allows the platform to remember your preferences such as language, account settings, and display preferences to deliver a more personalised experience.
• Analytics Cookies: Helps us understand how members use the platform — frequently visited pages, time spent, and navigation patterns. This information is used to improve our services.
• Security Cookies: Used to detect suspicious login activity, prevent unauthorised access, and protect your account from security threats.

You can control and manage cookies through your web browser settings. However, disabling essential cookies may affect platform functionality. For more information on managing cookies in popular browsers, please refer to your browser's help documentation.

The security of your personal data is juma34's highest priority. We implement multiple layers of technical and organisational protection to ensure your information remains safe at all times:

• Data Transmission Encryption: All communications between your device and our servers are secured with TLS 1.3 / 256-bit SSL encryption, ensuring no third party can intercept data in transit.
• Stored Data Encryption: Sensitive data stored in our databases is further encrypted using robust industry-standard encryption algorithms.
• Layered Access Control: Only authorised personnel with a legitimate business need may access member personal data. All access is logged, monitored, and periodically audited.
• Regular Security Testing: Our platform undergoes regular penetration testing and independent security audits to identify and address any vulnerabilities.
• Two-Factor Authentication: Two-factor authentication (2FA) is available for all members to add an extra layer of security to your account.
• 24/7 Monitoring: Automated monitoring systems run around the clock to detect and respond to any security threats or unauthorised access.

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. You also play an important role in keeping your account safe — always use a strong, unique password and never share your login credentials with anyone.

Juma34 does not retain your personal data longer than necessary. Data retention periods are determined based on the purpose of collection and applicable legal requirements:

• Active Account Data: For as long as your account remains active and in use, all account-related information will be retained to enable the continued provision of our services.
• Post-Account Closure Data: After an account is closed, we retain certain information for a minimum of 5 years to meet anti-money laundering (AML) legal requirements and tax reporting obligations.
• Financial Transaction Records: Retained for 7 years in accordance with Malaysia's financial and accounting legal requirements.
• Security Logs: Retained for 2 years for security investigation and internal audit purposes.
• Marketing Data: Deleted within 30 days after you withdraw your marketing consent.

Once the designated retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.

In accordance with Malaysia's Personal Data Protection Act (PDPA) and international data protection standards, you have the following rights regarding your personal data that we hold:

The juma34 platform is strictly for users aged 18 and above. We do not intentionally collect, store, or process any personal data from individuals under the age of 18.

Should we discover that information from a child under 18 has been collected inadvertently, we will promptly take action to delete the relevant information and close the associated account.

If you believe a minor has registered or used our platform, please contact us immediately so we can take the appropriate action without delay.

Juma34 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any material changes will be communicated to you via:

• A prominent notice on the homepage of our platform.
• Notification emails sent to the address registered in your account.
• In-app notifications on the juma34 mobile app when you open the application.

The "Updated" date at the top of this page will reflect the date the latest version of this Privacy Policy takes effect. Your continued use of the juma34 platform after any amendments are published constitutes your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, do not hesitate to reach out. Our privacy team is ready to assist and will respond within the designated timeframe.

If you are not satisfied with our response, you also have the right to file a formal complaint with the Department of Personal Data Protection Malaysia or the relevant supervisory authority under the Personal Data Protection Act 2010.